Privacy Policy at Wolf io Casino

Wolf.io acts as a data controller and processes personal data from players as required under applicable gambling regulations. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it.

By registering a player account on wolf.io, you confirm your consent to this Privacy Policy. If you do not agree with its terms, do not use this website.

We may update this Policy periodically. We will endeavour to notify you of material changes, but we recommend reviewing this page regularly. Continued use of the platform after changes are published constitutes your acceptance of the revised Policy.

Information We Collect

We may collect and process the following personal data:

• Registration information provided when creating your account, including name, date of birth, email address, and phone number
• Correspondence with Wolf.io via the website, email, live chat, or any other communication channel
• Full transaction history associated with your player account
• Technical data collected automatically during your use of the platform, including IP address, GeoIP location, browser and device data, weblogs, and activity logs
• Identity and verification documents requested as part of KYC, AML, or anti-fraud procedures, including passport scans, bank statements, and payment records
• Survey responses or other customer assessment data collected from time to time

How We Use Your Information

We process your personal data for the following purposes:

• Processing bets, deposits, withdrawals, and other transactions
• Providing casino, sportsbook, and ancillary services requested through the platform
• Delivering customer support and account management assistance
• Performing identity verification and KYC checks
• Sending promotional communications from Wolf.io or selected business partners, where you have consented to receive them
• Complying with anti-money laundering (AML) and counter-terrorism financing (CFT) legal obligations
• Monitoring and investigating transactions to prevent fraud, terms abuse, money laundering, and other unlawful activity
• Conducting anonymised market research and statistical analysis

Marketing Communications

Where you have not opted out, we may use your email address and phone number to send marketing communications about Wolf.io products, services, and promotions, including offers from business partners such as game providers.

You may opt out of marketing communications at any time by updating your preferences in your player account settings, contacting support via live chat, or emailing [email protected].

By accepting a contest prize or withdrawal of winnings, you consent to Wolf.io using your username for promotional purposes, except where prohibited by law.

How We Obtain Your Data

We collect personal data directly from you during registration and through your use of the platform. Certain technical data is collected automatically through your interactions with the website.

We may also lawfully receive personal data from third-party service providers including fraud prevention companies and payment processors. We will use and protect any data received from third parties in accordance with this Policy.

Data Recipients

We may share your personal data with the following categories of recipients:

• Entities within the Wolf.io group of companies, including parent companies and subsidiaries
• Business partners with whom we hold necessary data processing agreements
• Payment processors required to facilitate transactions (card transactions are processed by Paysafe, whose privacy policy applies to such transactions)
• Regulatory and law enforcement authorities where required by law
• Marketing service providers engaged to deliver communications on our behalf
• Third-party technical service providers supporting website hosting, analytics, and operations

Wolf.io employees with access to personal data — including the Data Protection Officer, Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, VIP managers, and Customer Retention team members — are bound by confidentiality agreements.

We do not sell or rent your personal data to third parties.

Personal data may be transferred to countries within the EU and EFTA, or to data processors outside the European Economic Area (EEA), where necessary to deliver our services. We will ensure all such transfers are conducted securely and in accordance with this Policy.

In the event of a merger, acquisition, or partial sale of the business, your personal data may be transferred as part of that transaction. We will notify affected players by email prior to any such transfer.

Releasing Data to Third Parties

We will only disclose your personal data to third parties in the following circumstances:

• Where required by law, regulation, legal subpoena, or warrant
• To payment processors for the purpose of facilitating transactions
• To licensing authorities and regulators to fulfil our compliance obligations
• Where disclosure is necessary to protect the safety of Wolf.io, its players, or third parties
• To marketing service providers where necessary to carry out their contracted tasks
• To any third party where you have given explicit prior consent

Data Retention

Following account closure, Wolf.io retains your personal data for as long as required by applicable law. In jurisdictions subject to EU anti-money laundering regulations, personal data must be retained for a minimum of five years from the date of last transaction or account closure. Requests for erasure before this period expires cannot be accommodated.

Anonymised derivatives of your data may be retained for the purpose of improving our content and marketing communications, where no automated decision-making is involved.

Security of Your Data

Wolf.io is committed to protecting your personal data in accordance with applicable data protection laws and best business practices. We take all reasonable precautions to ensure that data submitted to us remains secure.

Your player account is protected by a unique login ID and password. Two-factor authentication (2FA) is available as an additional security layer and is strongly recommended. You are responsible for keeping your login credentials confidential and ensuring they are not accessible to any other person.

You have the right to withdraw consent to the processing of your personal data in cases where our processing is based on consent. To exercise this right, contact us at [email protected].

Cookie Policy

When you visit wolf.io, our systems automatically collect information about your visit, including browser type, IP address, and referring website. This collection may be carried out in conjunction with platform providers and analytics partners.

We use cookies and similar tracking technologies to collect this information. Cookies are small text files stored on your device when you visit our pages. We use the following categories of cookies:

Third-party service providers, including analytics and marketing partners, may also set cookies on wolf.io to deliver their services, track activity, and measure the effectiveness of our marketing campaigns.

Most browsers accept cookies automatically. You may block or delete cookies by modifying your browser settings. However, doing so may restrict your use of the website.